This month, sees Rodger Humm talking to Colin Baglow of long established Brigantia Computer Expert's member Complete Computing SW?

Brigantia Indie Profile ? December 08

CCSW is the largest, and longest established, independent computer solutions provider in North Devon. Based in retail premises at the heart of Bideford, CCSW has been trading since the business was founded by Colin Baglow in 1998. Baglow is a great believer in trade bodies and belongs not only to Brigantia Computer Experts but also to the FSB and the PCA. He is also the chairman of a local networking group called the Business Lounge.

The shop is stocked with over six hundred product lines from supportive Brigantia Associate member vendors such as AMD, ATi, Belkin, BullGuard, Inkrite, Intel, Microsoft, Netgear, Nvidia, Trust and Ubuntu.

The shop contains a cyber café and an IT repair centre. In addition to this, a full outcall service is available to both SMBs and consumers within the North Devon area. Baglow also points to its extensive use of remote support to many of its database of over two thousand customers.

The business side also caters for server client networks and all solutions can be offered on full flexible leasing terms through Brigantia Associate service providers Grenke Leasing and Red Arrow. Consumer finance is also offered through online service provider able2buy, which was recently taken over and put under new professional management.

Baglow has created a fun atmosphere in the shop by providing in store entertainment with a fish tank, slot machine and a seating area with drinks and snacks available. Thinking outside the box makes coming to the shop a nice, friendly and welcoming experience to amuse customers while they wait, shop or browse. Many local people also use other services provided including photocopying and fax facilities.

CCSW currently employs five members of staff who all seem very happy. "We have a happy team who enjoy working in the environment we provide and I like to believe that I am a fair boss who understands their needs; one even brings his dog to work with him."

Baglow pointed out that over the last couple of years, in line with most Brigantia Computer Experts, he has been building up his B2B side. During this period he has changed the mix to 25/75 per cent business/consumer, which he feels will help them through the lean times caused by the ongoing Credit Crunch. Baglow adds that they encourage customer loyalty, as he believes this equates to long term profitability.

CCSW like to do its bit for their local community and they collect for seven different charities and are also active in fund raising for local primary schools. We are committed to the carbon footprint campaigns and approximately 75 per cent of our trade waste is recycled.

Finally, Baglow told me about CCSW’s sister company Host County, which provides professional hosting and web design solutions for SMBs as well as personal websites for consumers. Baglow sees a great future for both CCSW and Host County over the coming years.

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