PC Retail takes a look at the thorny issue of customer service and asks, can you please all the people, all the time

Feature: Keeping the customer satisfied

With the credit crunch biting and increasing levels of competition in the PC retail market, customer service can make or break a firm.

Ian Osbourne takes a look at this thorny issue and asks the channel, just what can retailers do to avoid becoming stuck between a rock and a hard place?

To read the feature, click here.

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