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Entries in 'customer' (6)

Microsoft hits customer satisfaction high

Microsoft hits customer satisfaction high

NEWS

Microsoft has hit a new high of 78 per cent on the American Customer Satisfaction Index, following the third year of growth in this category for the software giant.

Matt Grainger
by Matt Grainger
on May 19th 2011 at 11:11AM
Novatech takes mystery shopper top spot

Novatech takes mystery shopper top spot

NEWS

Novetech’s Bristol outlet has received the top spot in PCRs December mystery shopper.

Matt Grainger
by Matt Grainger
on Dec 24th 2010 at 9:29AM
Consumers only want iPad for its looks

Consumers only want iPad for its looks

NEWS

Contrary to what your mother always told you, it’s not what’s on the inside that counts, if a new study about the iPad is to be believed.

by Nicky Trup
on Aug 12th 2010 at 5:33PM
Amazon tops online satisfaction index

Amazon tops online satisfaction index

NEWS

Amazon UK has retained its position at the head of ForeSee’s Christmas e-retail satisfaction index for the third year.

Matt Grainger
by Matt Grainger
on Jan 5th 2010 at 5:44PM
Richard Branson voted customer service ambassador

Richard Branson voted customer service ambassador

NEWS

Richard Branson has been voted Britain’s best ambassador for customer service, in a survey by the Institute for Customer Service.

Matt Grainger
by Matt Grainger
on Oct 5th 2009 at 12:14PM
Apple and LG most satisfactory

Apple and LG most satisfactory

NEWS

Apple’s iPhone has been given the highest rating in the Wireless Consumer Smartphone Customer Satisfaction Study, organised by J.D. Power and Associates.

Matt Grainger
by Matt Grainger
on May 1st 2009 at 11:39AM