Virgin Media has seen a huge increase in customers after it restructured its pricing packages following the roll out of its fibre optic network last month.
However, according to the Register many of these new customers are likely to experience delays in getting their internet activated as the company struggles to cope with the surge of new applicants.
“Since we relaunched our National service with line rental and our Best Speed Promise, we have been overwhelmed with new orders, resulting in a few delays in getting customers on to our superfast ADSL broadband,” said a Virgin spokesman in an interview.
The company has also experienced problems in shipping its modem kits out to customers.
“We have now resolved modem stock problems and are working flat out to get customers up and running as soon as possible. We are very sorry for any delays some customers may have faced,” the spokeman added.
Advertisement
Related Stories
- Daily deals websites get the Apprentice treatment May 23rd 2012 at 9:58PM
- Google Chrome takes most popular browser crown from IE May 22nd 2012 at 1:33PM
- Have your say: Does your business listen to complaints on Twitter? May 21st 2012 at 10:56AM
- Google introduces Knowledge Graph for more intelligent search May 17th 2012 at 10:55AM
- Twitter reaches 10-million user milestone in the UK May 16th 2012 at 2:33PM
- SOCA hit by cyber attack May 3rd 2012 at 4:45PM
- Follow the PCR Retail Boot Camp news on Twitter May 1st 2012 at 11:05AM
- Google chief warns of threat to the free web Apr 16th 2012 at 8:56AM
- Groupon complaints pile up Feb 29th 2012 at 9:05AM
- Gem to acquire Ztorm Jan 6th 2012 at 1:27PM
