PC World is to become the first retailer in the UK to offer its customers remote support using Intel's Remote PC Assist Technology through its TechGuys support division.The retailer is hoping that by introducing the new remote service, it can speed up the time it takes to diagnose and fix minor software errors and virus infections.
"The TechGuys Remote Assist minimises the time needed to spend on repairs or resolving software problems, enabling our customers to spend more time on the things they really want to do with their PC," commented senior international buyer at PC World, Simon Betts.
As part of its promotion of the service, PC World will be offering customers purchasing its new Advent QC6003 and QC8003 PCs a year's free access to the new service.
"We are pleased that PC World's Advent customers are the first to reap the benefits of the TechGuys Remote Assist, bringing them a winning combination of high spec PCs backed up by the reassurance of the latest Intel Remote PC Assist Technology, should they ever need it," added Betts.
It was a sentiment echoed by Intel's Platform Extension Services division general manager David Tuhy. "Intel and PC World have a common vision to make the home PC easier to use and maintain.
"For the first time, consumers can select from a range of PCs that have Intel Remote PC Assist Technology, giving them a built-in lifeline when they need it most by notifying technicians for PC service with a simple click of a button," added Tuhy.
"PC World is in the forefront of providing consumers simplified computing solutions and differentiating their services in the marketplace."
Advertisement
Related Stories
- Intel's new 'NUC' tiny form factor PC May 2nd 2012 at 3:18AM
- Ivy Bridge is a hot overclocker Apr 30th 2012 at 10:55PM
- Intel's first x86 Android phone reviewed Apr 26th 2012 at 12:13AM
- Intel launches Ivy Bridge processors Apr 23rd 2012 at 10:04PM
- Intel says higher resolutions are coming Apr 20th 2012 at 9:03AM
- Intel profit dips but Otellini upbeat Apr 17th 2012 at 11:55PM
- Intel officially launches SSD 330 series Apr 16th 2012 at 10:25PM
- Intel reveals slide-screen ultrabook hybrid Apr 16th 2012 at 9:28AM
- Intel says 75 ultrabook models in the pipe Apr 13th 2012 at 4:13AM
- Intel launches 910 Series PCIe SSD Apr 13th 2012 at 4:00AM
