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Dealer services group Synaxon UK has partnered with Centrex Services to offer its members nationwide after-sales support and IT maintenance services.
Centrex provides a single point of contact for all requirements, from control centre support to break-fix repairs. Service level agreements allow resellers "to offer peace-of-mind to customers whilst driving higher revenues, profitability and reducing operating costs".
The company was founded in 2006 and has over 150 employees, including 88 field technicians. It boasts a four-hour business hours call-out capability and its engineers have access to replacement parts from 17 stock locations situated throughout the UK.
Calls and incidents are managed from the company’s national contact and control centre in Milton Keynes.
Derek Jones, Managing Director of Synaxon UK, said: “Being able to offer quality support and on-site maintenance and repair services is vitally important for reseller businesses. But doing that cost-efficiently across a broad spectrum of technologies can be a challenge.
"We are constantly listening to feedback from our members and it’s become apparent that many of them would welcome the opportunity to work with a focused partner who they can trust to deliver excellent levels of a service and support to end-users, without compromising the their own relationship with those customers in any way.
“The agreement with Centrex Services enables our members to partner with an established and highly-respected service organisation, with national coverage and a proven track-record, on preferential terms."
Glyn Dodd, Managing Director of Centrex Services, added: “We are solely focused on making service and support simple for resellers to offer and deliver.
"We believe that customers shouldn’t pay for failure and we will work with Synaxon members to help them achieve higher levels of customer satisfaction and retention, whilst increasing revenues and reducing costs.”
For more information, contact Synaxon on 0844 481 5844 or email accountmanagers@synaxon.co.uk.
