O2 has announced the date that it will launch its broadband service in the UK as October 15th."The UK broadband market is fuelled by price competition, but customers are also frustrated over hidden costs, bad customer service and technical complexity," said Matthew Key, CEO of O2 UK.
The company is intending on putting customer service at the front of its agenda. It has said that before allowing a customer to complete a purpose, a line check will be completed to give a customer an idea of the speed they will receive and charge them on the applicable tariff.
A further line check will be completed one month later to ensure that they are receiving a consistent service and that the customer is still on the applicable tariff. O2 has said that it is keen to ensure that customers are only paying for what their line can deliver.
The company has said that at launch, it will cover 50 per cent of the population, with the majority of its focus on urban areas. It has said that it will roll out its service further as demand requires.
Advertisement
Related Stories
- Daily deals websites get the Apprentice treatment May 23rd 2012 at 9:58PM
- Google Chrome takes most popular browser crown from IE May 22nd 2012 at 1:33PM
- Have your say: Does your business listen to complaints on Twitter? May 21st 2012 at 10:56AM
- Google introduces Knowledge Graph for more intelligent search May 17th 2012 at 10:55AM
- Twitter reaches 10-million user milestone in the UK May 16th 2012 at 2:33PM
- O2 to launch free WiFi in Costa coffee May 6th 2012 at 11:04PM
- SOCA hit by cyber attack May 3rd 2012 at 4:45PM
- Follow the PCR Retail Boot Camp news on Twitter May 1st 2012 at 11:05AM
- John Lewis launches broadband offering Apr 23rd 2012 at 1:47AM
- Google chief warns of threat to the free web Apr 16th 2012 at 8:56AM
