In the second part of this month's Mystery Shopper, our undercover agent visits technology retail stalwarts PC World, Currys and Comet to find out how they performed when asked about all-in-one PCs.
PC World performed the best out of today's three stores, narrowly missing out on beating John Lewis, which put in a superb effort on Friday.
According to the Mystery Shopper, the manager of the PC World store in Liverpool comprehensively covered the PC and Apple alternatives, as well as software available for both. However, some slight discrepancies in her knowledge knocked two points off leaving it with a respectable. 8/10
Comet also faired well, with the staff member displaying a desire to help "without hesitation". It only lost out on points due to not offering Apple as an alternative and a lack of product literature. It scored 7/10.
Currys performed the worst this month, only managing 4/10, after its member of staff failed to understand the question and then directed the Mystery Shopper to its website without making any effort to check if it did stock all-in-one PCs.
To find out read the full analysis of how each store performed, click here.
Advertisement
Related Stories
- The Apple iPhone 5 rumour mill May 25th 2012 at 2:50PM
- Developer fined £50,000 over fake Angry Birds app May 25th 2012 at 12:28PM
- Yahoo unveils innovative search software for Apple May 24th 2012 at 2:27PM
- Apple tells Siri complainers to get a different phone May 18th 2012 at 12:13PM
- iPhone 5 'bigger screen' rumours gather pace May 17th 2012 at 2:13PM
- Mac OS X Lion 10.7.4 released May 9th 2012 at 10:28PM
- iOS update fixes bugs and security flaws May 8th 2012 at 5:45AM
- Apple quietly intros new CPU to iPad 2 May 7th 2012 at 2:44AM
- Apple sells 35 million iPhones Apr 25th 2012 at 1:26AM
- Appule 2012 Apr 23rd 2012 at 1:00AM
