Independent retailers have come out well in a survey conducted by the Consumer Association's publication Which? into electrical retailers.The study, which looked at convenience, customer service, experience, pricing and product, found that customers will often pay more to get a high quality service.
Many of the customers surveyed said that it was the independents' "excellent knowledge of products and good customer service," that saw them beat national chains that may offer lower prices.
Only John Lewis managed to beat the independents, coming in at second place.
Other major electrical retailers did poorly with DSGi's Currys, PC World and Currys.Digital coming in at 70th, 72nd and 74th respectively. Kesa owned Comet came in at 66th out of 77.
Supermarkets Tesco and Asda came in at 37th and 38th place respectively.
Advertisement
Related Stories
- Facebook blamed for a third of UK divorces Jan 4th 2012 at 10:21AM
- Dixons to open concession in Harrods Jul 28th 2011 at 1:09PM
- UK prefers using apps Feb 8th 2011 at 11:01AM
- T-Mobile U-turn on data slash move Jan 14th 2011 at 5:11AM
- IT Retail: Tablets are here to stay Dec 23rd 2010 at 9:30AM
- UK retail unconvinced by 3D and the cloud Dec 7th 2010 at 9:50AM
- Christmas spend to rise 1% Nov 9th 2010 at 10:53AM
- Early adopters love the iPad Oct 4th 2010 at 11:09AM
- Apple dominates CoolBrands list Sep 28th 2010 at 12:28PM
- Blockbuster to sell TVs and phones Sep 28th 2010 at 12:14PM
