BioWare co-founder Dr Ray Muzyka has taken the unprecedented decision to apologise following mounting criticism from fans over the ending of the recently released Mass Effect 3.
"I personally believe Mass Effect 3 is the best work we’ve yet created. So, it’s incredibly painful to receive feedback from our core fans that the game’s endings were not up to their expectations," Myzyka blogged.
Myzyka said that the game development team had been "poring over everything they can find" about gamer and critic reaction to the third and final instalment to the quasi-RPG Mass Effect series.
Muzyka admitted that the reaction to the conclusion was "unprecedented", he went on to say that executive producer Casey Hudson and the development team were working on game content that would help to "answer the questions" and provide "more clarity for those seeking further closure to their journey."
The company is planning on revealing that content, presumably DLC, in April.
Such has been the outrage at the unsatisfying ending of the trilogy that a number of fan-led initiatives and protests have sprung up including the Retake Mass Effect petition for an alternative ending that has so far raised over $76,000 for the charity Child Play.
"Thank you for your feedback - we are listening," Muzyka finished.