This is acopy sent to trading standards
Could you comment or preferably action

-----Original Message-----
From: ianjohnphilpott@aol.co.uk
To: trading.standards@plymouth.gov.uk
Sent: Wed, 20 Aug 2008 21:35
Subject: Faulty Freezer

Sir/madam,

My partner and I purchased a Freezer from comet in Plympton on 1/2/08

The freezer broke down and was reported to Comet on 10/8/08

A repair was arranged for 13/8/08 the engineer attended and advised us that the compressor had failed and he would order one and would fit it on 22/8/08

On 20/8/08 we received a phone call to say the part was unavailable and Comet would inform when it could be fitted,we asked how long and were told no idea

The cancel of the repair appointment is of significant inconvenience, as we have had to change shifts to accomodate the appointment

We phoned Comet saying we consideed it unacceptable that we have to wait so long, and could we have a date of repair

After several phone calls and promises from Comet that they would return our calls we spoke to the manager of Pympton store Carl (he refused to give his surname)

Carl told us that he could not give us any idea when the part would be available and fitted

We pressed him for a date oif repair,even an estimate of a time scale

He said he had no idea when the part would be available and that he was only concerned with sales not repairs. he also said if we came to the store he would not see us

To date we have waited 10 days and still have no idea when our freezer will be repaired

We have sought legal advice from our employment service facility and they suggested we contact yourselves

We consider that this is not a reasonable period of time to wait for a repair and would suggest a replacement at the time of the promised repair (22/8/08) would be an appropriate solution the date is significant as we have arranged time off to suit

We are very dissapointed with the attitude and level of response from Comet especially the manager

We intend to make our views known to Zanussi the manufacturer of the freezer

Job No for repair 2673356

Regards Sue Bickford, Ian Philpott

If Comet really has expanded its cust.serv. why don't they provide an easy to find contact email address? Many of us find the phone difficult to use due to hearing impairments. Postal queries take too long and we don't all live next door to a store or have access to a car!
Please provide a relevant emad. PS